Setup guide
Connect GoDaddy Email to Pop3Fetch
GoDaddy sells two different email products that look the same to the customer but use completely different IMAP servers. Identifying which one you have is the most important step — once you know, setup takes 2–3 minutes.
Step 1 — Identify your GoDaddy email product
The fastest way to tell:
- Sign in at account.godaddy.com and open My Products → Email & Office
- If your email is listed as Microsoft 365 from GoDaddy (or Office 365), follow the Microsoft 365 section below.
- If it's listed as Workspace Email (sometimes called "Email" or "Webmail" with a
secureserver.net URL), follow the Workspace Email section below.
If you can't tell, look at your webmail URL: email.secureserver.net = Workspace Email; outlook.office.com = Microsoft 365.
Option A — Workspace Email (legacy GoDaddy product)
Workspace Email — IMAP server settings
- Server
imap.secureserver.net- Port
993- Security
- SSL/TLS (required)
- Username
- Your full email address (e.g.
you@yourdomain.com)
- Password
- Your regular Workspace Email password (the same one you use at
email.godaddy.com)
Step 2A — Add Workspace Email to Pop3Fetch
- Sign in to app.pop3fetch.com
- Click Add an account
- Fill in:
- IMAP host:
imap.secureserver.net
- IMAP port:
993
- Username: your full email address (e.g.
you@yourdomain.com)
- Password: your regular Workspace Email password
- Click Save
Workspace Email doesn't use app passwords — it accepts your regular mailbox password directly. If you have 2-step verification turned on for your GoDaddy account login, it does NOT affect mailbox IMAP authentication.
Option B — Microsoft 365 from GoDaddy
Microsoft retired Basic Authentication for IMAP on Microsoft 365 in early 2023. This affects most GoDaddy Microsoft 365 accounts. Microsoft 365 mailboxes now require OAuth for IMAP, which Pop3Fetch does not currently support for Microsoft. If this is your product, this guide can't help today — please contact us at
info@pop3fetch.com if Microsoft 365 OAuth would unblock you.
For reference if your tenant still has Basic Auth enabled (rare, requires an active Microsoft exemption):
Microsoft 365 — IMAP server settings (rare, Basic Auth exemptions only)
- Server
outlook.office365.com- Port
993- Security
- SSL/TLS (required)
- Username
- Your full email address
- Password
- App password (generated under Microsoft's identity portal, not GoDaddy's)
Common issues
"Authentication failed" on Workspace Email
Check that:
- You're using the email account's password (the one you set at the mailbox level in GoDaddy's Email & Office Dashboard), not your overall GoDaddy account password. Those are two different passwords.
- The username is the full email address, not just the local part.
- If you recently reset the mailbox password, give it 5 minutes to propagate before retrying.
I don't know my mailbox password
Sign in at account.godaddy.com → My Products → Email & Office → click Manage next to your mailbox → Change password. Set a new mailbox password and use that one in Pop3Fetch.
My GoDaddy email used to work, now it doesn't
GoDaddy migrates some Workspace Email accounts to Microsoft 365 over time, especially around plan renewals. Re-check Step 1 — if your URL has changed to outlook.office.com, you've been migrated and the orange notice in Option B applies.
Custom domain via GoDaddy DNS pointing elsewhere
If your custom domain's MX records point to a different provider (e.g., Google Workspace, Fastmail, or your own server) and GoDaddy is just the registrar, use the setup guide for that mail provider instead. Your domain registrar doesn't determine your email product.
Notes
- Workspace Email is GoDaddy's legacy in-house product. New GoDaddy email signups now default to Microsoft 365.
- Mailbox passwords are managed per-mailbox, separate from your overall GoDaddy account login.
- Workspace Email connections survive GoDaddy account password changes; only the mailbox-level password matters for IMAP.
- If you change your Workspace Email mailbox password, you'll need to update it in your Pop3Fetch dashboard.