Fastmail requires an app password for IMAP access — your regular Fastmail login password won't work for third-party clients. Generating one takes about 2 minutes; Fastmail's app-password UI is one of the cleanest in the industry.
imap.fastmail.com993yourname@fastmail.com) — or your full custom-domain address if applicableOpen app.fastmail.com and sign in with your normal credentials. App passwords are managed entirely through the web app — no separate account portal.
Pop3Fetch works wellimap.fastmail.com993yourname@fastmail.com) or your custom-domain addressPop3Fetch verifies the connection and starts importing on the next sync cycle — within 5 minutes on Basic, 1 minute on Pro.
Two likely causes: you used your Fastmail login password instead of the app password, or the app password's access level doesn't include Mail (IMAP). Re-check Settings → Privacy & Security → Integrations and make sure the Pop3Fetch app password has Mail access.
Fastmail handles custom domains transparently — there's no separate IMAP server. Use your full custom-domain address (e.g. you@yourdomain.com) as the username, with the standard imap.fastmail.com server. The app password works for any address on your account.
Fastmail aliases all deliver into the same primary inbox, so there's nothing extra to configure. Connecting your primary Fastmail address syncs all alias mail as well.
Fastmail only displays each app password once. If you lost it, generate a new one — you can have any number active. Revoke the old one from the same Integrations page if it's not in use anywhere else.